UPDATE: October 26, 2024, 08:45 EDT
The earlier login issues appear to be resolved. If anyone is still experiencing the issue, please reply in the comments area at the bottom of this post
Thanks,
— Lee, KT4LS
UPDATE: October 17, 2024, 08:45 EDT
It was discovered last night that many accounts did not get reactivated after the issues caused when trying to solve the login page error. The bulk update used apparently timed out before all accounts were reactivated. All accounts were reactivated last night in batches.
A few users have reported that the password was successfully changed, but then the login failed when using the new password. lf you experience a login failure using the new password, please try your old password. A couple of users reported that the old password worked after the password was ‘changed’. Anyone who finds that using the old password works, please add a comment to this post so that other users know about this possible solution.
Sorry for all of the issues with this process.
— Lee, KT4LS
UPDATE: October 12, 2024, 10:11 EDT
I am making this post with some reservations, but I think that a change that I made on the website last night has resolved the issue. I tested on four different computers and my phone. In each case, I received the error message when I tried to login until I cleared the browser history.
On the last computer tested, I only cleared the last seven days of history. On my phone, I only cleared the latest item in the history list. The same process worked on a second browser. After clearing the last seven days of history, the login dialog box appeared, and I logged in successfully.
If you try the steps outlined above and still receive the same error message, please email me at: [email protected]
Thanks for your patience!
Lee
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You have probably noticed issues with the website login. The problem was likely caused by the upgrade of one of the components that provide features on the website.
I spent almost two on the phone with second level support at the hosting provider on Tuesday. We were unable to determine which module is causing the issue. A second problem was caused during the troubleshooting process. The support person wanted to deactivate all of the modules and activate them one at the time to try to find when the problem started again. Deactivating the Membership module caused all user accounts to be deactivated except the administrator (me) account. I reactivated all accounts, and a mail message was automatically generated requiring a password reset. That is why you received the message about your account. Sorry about that.
The process to find the offending module did not produce positive results so the issue with getting the login window still exists. The best way to get to the login is to wait 20-30 seconds between screen refreshes rather than immediately clicking the ‘Refresh’ button.
I will continue to work on the problem and hopefully find a solution. Unfortunately, most of the information that I found recommends doing what we already tried. Fortunately, most of our content is accessible without logging in.
Thanks for your patience.
Lee